8. What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct and reload the page. If the problem persists, we recommend

1. When paying choose the one-time payment option and not the subscription option as some banks abroad have problems with this type of payment.

2. If you get an error in 1/, try to enter our e-shop and buy the license there. The e-shop uses another payment provider and it is more likely to go through without a problem. For more information click here.

3. If neither of the above two possibilities works for you, there is no choice but to pay by international transfer. You should follow the same procedure as above, additionally click on "show other payment methods" and finally on "international bank transfer" in this case, you can send the proof of payment to our support team and we could pre-activate the license for you.

Note: A benefit of this payment method is that you have 15 days to make the payment, however only these three currencies are accepted: euros, dollars and czech korunas.